FAQs

For our US customers we accept the following payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay Klarna
• MasterCard
• PayPal
• Shopify Pay
• Venmo
• Visa

A few minutes after we receive your order, we’ll send you a confirmation email that includes your order number.

If you can’t find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder.

If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email.

If there’s a spelling mistake in the email address you submitted, we will not be able to send you an email right away. But don’t worry, your order will still be processed as normal. You can contact us at support@rayconglobal.com anytime and we will update the email address for you.

Unfortunately, order changes and cancellations are not possible as shipments are locked and sent for processing once the order is submitted. We urge customers to double-check all their information prior to checkout as no changes are guaranteed to be made prior to the shipment cutoff.

Refunds can only be issued to the original payment method. It usually takes around 3-5 business days for the refund to appear on your statement, depending on your banking institution. If your original payment method has expired or if you have closed that account, don’t worry! You should still receive your refund.

For cards that have been canceled or expired, your card issuer or banking institution will simply return the money on your replacement card.

If you don’t have a replacement card, the issuer or bank will return your money another way, usually through check or direct deposit into your bank account. If you are experiencing issues receiving your refund, please reach out to your card issuer or banking institution.

All refunds are issued in USD and will be converted based on current exchange rates.

We are pleased to offer shipping services to addresses throughout the United States. Currently, we do not ship internationally. However, we are constantly exploring options to expand our shipping reach, so please stay tuned for updates.

Once we receive your order, we typically process it within 1-2 business days. However, during peak seasons such as holidays or special sales events, processing times may be extended to up to 3-5 business days. Estimated Delivery Time: 3-4 business days. This time frame starts from the date when your order has been shipped. Please note that delivery times may vary depending on the destination and the carrier's processing times.

Once your order has shipped, you will receive a shipping confirmation email with a tracking link that will allow you to check on your shipments progress.

If your order has arrived with damaged or missing items, please email us at with photos of all the items you received in your package and your order number associated with your purchase.

We will access and respond to your claim within 3 business days.

All damaged, defective, incorrect or missing items must be reported within a reasonable time from delivery date.

For products purchased directly on our Raycon Global website, we offer a 30 Day Satisfaction Guarantee.

The 30-day period begins upon the date of your purchase. Within those 30 days, you may submit a request for a full refund*, product exchange, or Raycon store credit of equivalent value that may be redeemable for any product on our website.

Our Satisfaction Guarantee policy does not apply to lost or stolen earbuds or accidental damage. You can read more about our return policy here.

*any charges related to expedited shipping will not be refunded.

For products still within our return period, you can submit a return request for a full refund*, product exchange, or Raycon store credit of equivalent value that may be redeemable for any product on our website.

Once you have completed your return request, you can print out your free return label and ship your product back to us.

Returns typically take 5-7 business days to process once they have been received by our returns department.

*any charges related to expedited shipping will not be refunded.

For both returns and warranty claims, your shipment must include your product in its entirety.

While not explicitly required, we encourage you to ship back everything that you received from your original purchase even if the packaging is missing.

Please refrain from sending single earbuds or charging capsules alone for returns or warranty requests for a full product. If these items are received alone they might be rejected and sent back to the return address.

You will not be charged a fee for any returns or exchanges unless you exchange your earbuds for an updated model. While in almost all cases we do not charge a fee for any returns or exchanges, we do reserve the right to apply a 20% restocking fee or deny a return if the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse.