Refund policy

1. Eligibility for Refunds

• Returns within 30 days: We accept returns of unused and undamaged products within 30 days from the date of purchase. To be eligible for a refund, the item must be in its original packaging, along with all accessories and tags.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team within 5 days of receipt. We will arrange for a replacement or a full refund, including shipping costs if applicable.
• Change of Mind: For non - defective items where you have simply changed your mind, we will provide a refund, but the customer is responsible for the return shipping costs.

2. How to Initiate a Return

• Contact Us: First, please reach out to our customer service department at [customer service email address]. Provide your order number, a brief description of the reason for the return, and any relevant details about the product.
• Return Authorization: Once we receive your request, we will review it and issue a return authorization number (RA number). This number must be clearly marked on the outside of the return package.
• Shipping the Return: You are responsible for shipping the item back to us. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during the return process.

3. Refund Process

• Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund. This inspection process typically takes [X] business days.
• Refund Issuance: If the return is approved, we will initiate the refund. The refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution, but it generally takes 2 - 3 business days for credit card and debit card refunds, and 3 - 4 business days for PayPal or other digital wallet refunds.

4. Exceptions

• Final Sale Items: Some items are marked as final sale and are not eligible for return or refund. These items will be clearly labeled as such on the product page during the purchase process.
• Custom - Made or Personalized Products: Due to the nature of custom - made or personalized products, we do not accept returns or issue refunds for these items, unless they are damaged or defective upon receipt.

5. Contact Information

• Email: support@gaabor-usa.com
• Phone: 620-422-9077
  
• Address: 162 Constitution Dr Menlo Park, CA 94025